How to Refund Channel Points on Twitch as a Streamer
Twitch channel points are a reward system for streamers to incentivize their viewers to continue watching their content and engage with their channel. But sometimes, a viewer may accidentally redeem a wrong reward or the reward doesn’t work properly. In such cases, as a streamer, you have the option to refund channel points. Here’s how to do it.
Step 1: Log into your Twitch account and click on your profile. Go to “Creator dashboard” and click on the viewer rewards tab section. Choose “Channel point” and then “Manage Rewards”. Then select “Challenges” and a pop-up will appear, from there you’ll want to select the “Review Requests Queue” from there all the viewer channel points will appear in the rewards queue.
Step 2: Find the specific redemption. In the list of rewards that have been redeemed, you will see two options on the bottom right corner; Complete All or Reject All. If you reject all then all of the channel point rewards that have been redeemed will be refunded. If you don’t want to reject all simply navigate to reh right corner of each redeemed reward and there will be an option of complete and reject. Click on the reject to refund the channel points.
Step 4: Notify the viewer. It is a good practice to notify the viewer about the refund through Twitch’s chat or direct message. This will help you maintain a good relationship with your viewers and build trust with them.
How to Refund Blerp Channel Point Rewards
If you’re unable to refund a Blerp reward that was redeemed with channel points, you’ll want to check your channel point settings in your Blerp Config here.
In your Blerp Config, you’ll want to navigate to your “Settings” tab. Under Settings, select “Channel Points”. From here you’ll see the option to toggle “Auto fulfilled by Blerp” on or off. If Auto fulfill is toggled on, redemptions in channel points queue will be automatically accepted. If you’d like the ability to manually refund these channel point rewards, toggle “Auto fulfilled” off. Once off, you’ll be able to manually refund the rewards by following the steps above.